‘Outstanding' Quest Stretch Award Win for Sports Development Team
Places for People Leisure are celebrating the fact that the organisation is the first ever to receive a Quest Stretch validation in sports development, with Quest rating the organisation as ‘outstanding’.
Places for People Leisure, who have fully integrated Quest principles into their sports development working practices, have been the highest scoring team for Quest in sports development from around 60 organisations for the last two years.
Quest is the best-known improvement programme within the leisure industry and its rigorous assessments challenge even the very best sports development teams in the UK. The rankings are based on a number of criteria including customer experience, health and safety management, impact on the local community and contribution to health and wellbeing. The ‘outstanding’ banding demonstrates the team’s continual commitment to providing quality facilities and service to its customers.
Quest’s operations director, Caroline Constantine, said: “Quest Stretch is the highest accreditation that can be achieved and as such it is an extremely demanding process. By meeting Quest Stretch’s very high standards, Places for People Leisure has shown their commitment to providing quality service to their customers. In these tough economic times it is more important than ever that sports development teams can demonstrate their value, and Quest Stretch helps them do just that.”
Achieving the Quest standard is one of the requirements set by many councils to ensure a high quality service. The Stretch award is designed to challenge sites that already have an ‘excellent’ banding in Quest and wish to push themselves even further.
According to the team’s Stretch Partner Survey, completed by 31 of the company’s partners, PfPL scored 97% with regards to how well they worked in partnership with local authorities. The value added to local authorities since partnering with PfPL included an increased focus on customer experience and greater community links. In turn this has led to great evidence and case studies for PfPL around increasing participation, which is at odds with the recent national figures in the Active People survey whereby a 1.4 per cent decline in the number of people engaged in regular physical activity between October 2014 and March 2015 was reported.
Rich Millard, PfPL Partnerships Director, commented: “It is great news for all our staff to be recognised as the first organisation to receive Quest Stretch for Sports Development. It’s the passion and genuine desire to continually improve what we do that is the cornerstone of this achievement. To be considered ‘outstanding’ in the modules for Increasing Participation and Community Engagement also reflects on the partnership working we undertake with our 35 local authority partners.”