Places for People Leisure Strengthen Team with New Customer Experience Role
Places for People Leisure have recently appointed Andy Glover as their new customer experience and relationship manager. The new role is designed to ensure that leisure centre members are met with the highest standards of service both face to face and online. Andy, who was appointed at the start of this month will be responsible for developing service standards, strengthening brand preference, increasing revenue from existing customers and new sales and also improving customer loyalty.
Andy had previously worked in customer relations for 11 years, at Vodafone where he began as a Senior Sales Adviser, dealing directly with customers. Through his work he has developed extensive knowledge on the needs of customers, both consumer and corporate. He worked his way up the company to earn the title of Customer Development Manager, shaping Customer Experiences, monitoring a range of customer measurements and managing a number of Customer Improvement projects. In 2012, he moved on to become a supplier to leading retail brands for Immedia Broadcast where he managed a portfolio of accounts on established companies such as Superdrug and Topshop.
John Oxley, Operations Director, comments “Andy demonstrated an undeniable passion for service quality during the recruitment process and his extensive resume of customer focused work made him the ideal candidate for this position. We are thrilled to welcome him to the Places for People Leisure team and excited to see his work on the enhancement of customer experience, building upon something which is integral to the success of our company.”