The DC Leisure Learner Award Winners Have Been Announced…

The DC Leisure Learner Award Winners Have Been Announced…

The Learner Awards celebrate the achievements, and resulting career and personal successes of DC Leisure team members. All have recently completed a qualification with official training provider partner Lifetime Training. Katy Hopwood of Lifetime Training presented winners with a new iPadTM.

Winners of this year’s prestigious Learner Award include Connor Daniels from Riverside Leisure Centre, George Yakub from Maltby  Leisure Centre and Kelly Norton from Gosport Leisure Centre.

Connor Daniels was a lifeguard and since completing his Team Leader (Level 2) qualification he is now working on reception as a trainee Duty Manager. Connor described his journey for us, “Before I became a lifeguard I was at college juggling a job in demolition to help pay for my PT course but I knew there were other opportunities out there for me. I moved onto lifeguarding and although I enjoyed it I knew that reception would allow me  to  get  more involved in customer interactions and see first-hand  what happens Front  of House,  offering me better progression   routes   into  management. The Apprenticeship has helped me get there.”

George Yakub from Maltby  Leisure Centre has recently completed his Fitness Personal Trainer (Level 3) qualification which has helped keep his training up-to-date and gives him the opportunity to work individually with customers. George said the Apprenticeship has given him the confidence to step in and cover classes as and when needed: “I’d like to continue broadening my horizons and maybe take some management qualifications.”

Kelly Norton from Gosport Leisure Centre from took a Lifetime Training Leadership and Management (Level 3) Apprenticeship to enhance her  planning  and  budgeting capabilities which form a significant part of her marketing role. When Kelly  found out  her course involved maths, she took  extra  tuition  to  ensure she was  up  to  scratch   in  time  for  the exams. Naturally, she passed with flying colours and  her manager Stuart Urquhart has been extremely impressed with  Kelly’s enthusiasm    throughout     the     process, “Kelly is  willing to learn new things and is always thinking up fresh new ideas to boost revenue and encourage clients into the site.”

The success of the Apprenticeship programme relies on both Lifetime Training and the support of DC Leisure’s senior staff. The Awards recognise General Managers who embrace team training and development. General Manager Pete Wallage won the award for ‘Most Engaged Manager’ in 2013. Following this success, 2013 saw 10% of his workforce made up of apprentices with 100% achievement rates.

Lifetime Training has now helped more than 2,500 team members achieve their aspirations across a range of roles, from Hospitality through to Leadership and Management, with more than 350 DC Leisure apprentices achieving qualifications each year. A staggering 88% of all DC Leisure sites have benefited from recruiting or training their teams through the Apprenticeship programme. On the back of this success Lifetime Training, in partnership with DC Leisure, received the accolade of Apprenticeship Provider of the Year at this year’s Active Leisure Awards.

Rich Millard, DC Leisure Sports Development Director, sums up the value of the Lifetime Training Apprenticeship programme, “We are delighted once again to be recognising and celebrating the part we play in upskilling our talented team. It’s great that our owners Places for People are valuing more highly our commitment to learning and staff development and that our efforts have been recognised by the industry as a whole with the Active Leisure Award win.”

Clare Hayler, DC Leisure Group HR Manager, commented, We see the [Lifetime] Trainers as an extension of our DC training team; they have great relationships with our managers and really know our business. The quality of the team member that has been delivered has made a huge difference to our recruitment and training process. All of the apprentices are enthusiastic and totally passionate about working in the industry.”

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