FAQs

Last updated: 23rd April 2018

A little about Places Leisure…

We’re a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with Local Authorities to deliver the right kinds of health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than operating facilities.

We’re a Social Enterprise, looking after over 100 leisure centres nationwide.  We’re really pleased to be adding 5 more in partnering with Wokingham Borough Council.  The next 5 years will see a £30m investment across the sites and we’re looking forward to getting to know you and your activity needs.

We hope the FAQ's below begin to answer some of your questions.

I love classes, when can I see timetables and when can I book?

Our timetables are now live.  Our monthly members have 14-day advance booking rights, our pay as you go members (we call it Places Membership) benefit from 7-day advanced booking rights.

Important note for those experiencing difficulties registering - When you book for the first time our system will ask you to register.  You will need to use the email address we hold on the system (that’s how we know who you are, your membership and display your correct prices).

When you see the message “We don’t recognise that email address.  Remember to use the one you joined with” you will be experiencing one of two issues.

  • We use the details that are being transferred from the previous operator.  If you haven’t given an email address to 1life previously, or it has changed or it is incorrect the system won’t recognise you.
  • There is a duplicate.  We use a ‘single sign-on’ system – so we do need one unique email address per customer. If your email was previously shared across multiple memberships then we’d also suggest talking to reception.

In both instances please ring site to book – and we’d suggest letting reception know an email address when you next visit.  Just allow a couple of extra minutes.

Will the centre close whilst the transfer of management takes place?

No, we’re committed to keeping you active and your centre open.  That means the centre will be opening as normal throughout the transfer.  This isn’t a simple task as we have a few things to do to make the centre a ‘Places Centre’; our own access control, IT systems and signage to name a few. 

This means you will see work taking place in and out of working hours.  We will do our best to minimise the disruption throughout this time, and notify you where this may affect you.  Please be patient with our teams; learning new products, policies and systems is no easy task whilst keeping the centre open – they work very hard to enable us to keep the centre open for you.

In the early days we also send in team members from other PfP sites to help out.

Does the change of management affect the people who work there?

No, we’re pleased to say that you will still see the same familiar faces who’ve served you previously, we just change their uniforms.  Please be patient, whilst the building stays the same some of the products, systems and policies maybe a little different (see above) – and the team learn this whilst keeping the centre open for you.  

There may even be some opportunities, click here for our national vacancies.

Will the opening hours stay the same?

St Crispins opening hours will be          

Mon to Fri        06:00 am to 10:30 pm (was 11pm)

Sat & Sun          07:00 am to 08:00 pm (was 6am to 10.30pm)

After a short closure to replace new gym equipment we’re delighted that the St Crispin’s gym is now open.

Will I need a new membership card?

Yes, your old card will no longer work, and we will issue new ones when you next visit. Please don’t make a special trip, we’d just suggest you allow a few extra minutes on your first visit to allow the team to set this up.  That’s also a great time to make sure we have your correct details.  Having your correct email address is central to you registering for our on-line booking. A mobile number is useful in case we need to get in touch, and we’ll ask to take a photo for our membership records.

I’m a current member, what happens with monthly prices?

Monthly direct debit memberships prices will stay the same.

If you like what you’re reading we also offer a refer a friend scheme.  Simply refer a friend and get up to a month’s free membership.  Available from the 1st May, please just ask our membership team, terms and conditions apply.

I have a Leisure-card, what will happen?

Pay as you go prices will become one standard price (non-leisure card concessions will be available).  The leisure-card is held by a small number of customers, and we will be refunding them on a pro-rata basis.

It looks exciting, how do I join?

Join online here:

Click here

What about other junior activity?

We believe active kids become active adults, so we are looking to give you more value in this area.

Junior memberships for 11 to 17-year olds will reduce to £14.99 (currently £22)

At PfP under 8’s swim for free.  Whilst St Crispin's doesn’t have a pool, we will operate free under 8 swims at both Loddon Valley & Carnival Pool.  (£5 annual registration fee applies).

What about the new centres?

Arborfield Green Leisure Centre will open on the 1st May, with the gym opening on the 5th May. The centre includes a gym, 2 studios, dedicated group cycling studio and 8 court sports hall.  Outside you’ll see a brand-new state of the art outdoor 3G football pitch, 2 netball pitches and 3 tennis courts, all floodlit.  Not forgetting the free car parking.

Ryeish Green Leisure Centre will be a new and later addition to your local choice.  Opening late July 2018, you’ll see a new gym, studio, 4 court sports hall and an outside 3G pitch.

When do I find out more?

Currently this FAQ is the best way to answer your questions, we’ll update these whenever we have more information to share. 

We’re just processing the membership data from the previous operator – and at that point we know more about the memberships you use, this allows us to then email you a little bit more about the stuff that really matters to you.

I want to follow St Crispin's Leisure Centre on Social media?

Great news, the St Crispin's centre Facebook and Twitter pages stay the same – and you’ll see a few posts from us prior to us taking over – it becomes ours on the day we takeover, the logo change will give it away.

If you don’t follow us we’d love you to 

Facebook

Twitter

I have more questions…..

If you have further questions please ask our teams on site, or you can email us on; 

 

EnquiriesStCrispins@pfpleisure.org

In the first month we’ll make sure the popular questions are added to this FAQ for the benefit of everyone.

 

Thanks for reading,

The team at St Crispin's Leisure Centre

 

*Subject to Change